Job vacancy - Service Coordinator
Recruiting now for a Service Coordinator on a permanent basis in Alfreton, Derbyshire.
Key tasks as a Service Coordinator would include:
- Taking reactive calls from customers and dealing with them in a professional manner
- Scheduling maintenance works, call out activities, return visits, commissioning and any additional work as required
- Ensure efficient utilization of Engineers work load
- To carry out general record keeping for engineer’s worksheets including inputting details onto the service system.
- Process engineer job sheets on Protean following visit, up to and including point of invoice
- To deal with customer queries regarding work performed on site.
- To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters
- Ensure smooth communication with Compressor Spares and parts
- Working closely with Service Manager to implement change and improvements
- Arrange and coordinate Hire machines.
- Manage workshop workload & tidiness
- Raise Sub contract orders
- Assist with maintaining service database
- Collation and distribution of jobs to teams
- Support the service function securing maintenance opportunities
- Support engineers and customer out of hours when necessary
- Work with the compressor spares team to bring continual improvements to both departments
- Work with and provide support to engineers
- Assist the service manager in developing and implementing PDP’s
Skills required:
- Excellent customer service
- Good negotiating skills
- Proficient IT skills
- Team working skills
- Good organisation skills
- Excellent communication skills both oral and written, including active listening skills
- Ability to work effectively individually or part of a busy team and work under pressure
- Excellent telephone manner
- Good command of the English language (Written and spoken)
- Ability to meet deadlines and targets
Working hours: 8.30am – 5pm Monday to Friday
Job Type: Full-time
Salary and benefits information will be available upon interview.
In this job you will not only demonstrate excellent interpersonal skills but also the ability to utilise your IT skills to ensure the service coordination is completed effectively. If you feel you have the right skills for this position please apply today.
Please submit CVs to jobs@pps.co.com
